Merchant Spotlight: Apollo Cleaning

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The story of Apollo Cleaning: Navigating challenges, seizing opportunities

We recently had the pleasure of sitting down with Joseph Adibu, owner of Chicago’s Apollo Cleaning to learn about his experience with Sekure Payment Experts. We wanted to discover how we’ve helped him look after the payment side of things, such as resolving POS issues, so he could focus on great customer service. Read on to learn more.

Easy onboarding and the latest hardware

One aspect of Sekure that resonated with Joseph was the ease with which he could change processors. Switching payment providers can be a complex and painful process, disrupting business operations and bringing many challenges. As a result, some merchants hesitate to make the move.

For Joseph, though, his dedicated Payment Expert at Sekure assured him it wouldn’t be the case—and it wasn’t. “The process was very easy and straightforward. It was just the best. There was no delay,” recounts Joseph. “There were no worries about moving from the other provider. Sekure took care of that,” he added.

Sekure Benefits: Worry-free payment processing. Exceptional customer service. Free statement analysis. Clear, transparent pricing. Rate Sekurity Guarantee®. Exclusive rates. Sekure Benefits Worry-free payment processing Exceptional customer service Free statement analysis Clear, transparent pricing Rate Sekurity Guarantee® Exclusive rates
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As for processing power, we helped Joseph update his old POS equipment with new Payanywhere hardware. The result: fast processing speeds and wireless terminals that have helped the business immensely. Joseph—and his clients—are big fans of his new hardware: “There is no delay, nothing. You want a receipt, no problem. You want to carry it somewhere around the block? It’s reliable. All my clients love it.”

One aspect of Sekure that resonated with Joseph was the ease with which he could change processors. Switching payment providers can be a complex and painful process, disrupting business operations and bringing many challenges. As a result, some merchants hesitate to make the move.

For Joseph, though, his dedicated Payment Expert at Sekure assured him it wouldn’t be the case—and it wasn’t. “The process was very easy and straightforward. It was just the best. There was no delay,” recounts Joseph. “There were no worries about moving from the other provider. Sekure took care of that,” he added.

As for processing power, we helped Joseph update his old POS equipment with new Payanywhere hardware. The result: fast processing speeds and wireless terminals that have helped the business immensely. Joseph—and his clients—are big fans of his new hardware: “There is no delay, nothing. You want a receipt, no problem. You want to carry it somewhere around the block? It’s reliable. All my clients love it.”

Easy onboarding Straighforward Outstanding customer support Reliable Complex Painful process Disrupting business operations Bringing new challenges Old payment provider Sekure Payment Experts

Payment reversals? No problem

When Joseph accidentally overcharged one of his clients (apparently, the hardware touchscreen was a little too fast for Joseph), he had to contact Sekure to rectify the situation as soon as possible because the client needed his money back.

Joseph appreciated the live telephone support to help him with the process. “I spoke to someone over the phone. Everything was done very fast and quick. It didn’t give me any difficulty at all and was free with the account.”

And a friendly reminder—don’t forget there’s a difference between payment reversals and chargebacks.

Sekure Merchant and Owner of a flower shop
Now Before Sekure 80 30 40% Growth Number of transactions (monthly)
Now Before Sekure 80 30 160% Growth New customers (monthly)
Now Before Sekure 80 30 40% Growth Number of transactions (monthly)
Now Before Sekure 5 4 25% Growth Customer rating (1 to 5)

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